We have worked with Big Bear for two large projects at our 100+ year old home; a kitchen/mudroom/bathroom remodel and an upstairs bathroom remodel. Both experiences were very positive, and I cannot recommend them highly enough.One thing that really stood out was their organization. They provided us with a clear weekly schedule of work and kept us informed of any changes or deviations in advance. If you have had any work done on your home, you understand how rare this is.They were always quick to respond to any concerns we had and made sure we were kept in the loop throughout the entire project. Additionally, they took the time to check in with us regularly, sending a weekly email asking if we had any questions, concerns, or feedback for the team working at our home. The folks doing the work day to day are very thoughtful - during our upstairs bathroom remodel, we had a 6 month old whose nap time tended to overlap with when they started work in the morning. They consistently went out of their way to do any quieter tasks they could until she woke up.Rob worked closely with us to ensure the project stayed within our budget, and we never felt pressured to make any decisions that didn’t align with our needs.The contract was very thorough and clearly outlined the responsibilities of both parties, especially in terms of who would provide the materials. They also do not require you to purchase all new appliances through them, which allowed us to save some money while still getting quality work.Overall, I highly recommend Big Bear for anyone looking for a contractor who values communication, flexibility, and professionalism. It was a pleasure working with them, and we would definitely hire them again for future projects!